Rotas and time off
Working hours for every member of staff, and time off that is requested, approved and cancelled with its reason — approved practitioner absences leave online booking.
Open Settings → Practitioner rotas for working hours — practitioners' bookable hours and other staff's working patterns — and Settings → Time off for the practice's absences.
Rotas for all staff
Choose Practitioners or Other staff, then the person and the location. The editor is the same for both: weekly hours, breaks and blocks, plus date overrides. A practitioner's rota feeds online booking; a staff member's rota feeds nothing bookable — it is the pattern the day and the time-off list are read against.
Date overrides that have already passed fold away under Show past overrides; they stay part of the rota and are saved with it.
Saving replaces the whole rota in one go. If someone else saved it in the meantime, the page reloads the latest version and asks you to review it before saving again.
Below the rota, the Time off card shows the selected person's upcoming absences and links to everyone's.
Time off
Settings → Time off lists every request and absence in the practice. Filter by person and by status, and switch between Upcoming — everything from yesterday on, however far ahead it was booked — and Past, newest first.
- Anyone can Request time off for themselves — a holiday, sickness, training or anything else, with a note.
- Owners and managers Approve or Decline a request, with a note for the person, and can request on someone's behalf; a manager's own request is approved at once.
- The requester or a manager can Cancel an absence. The reason is required and stays with the absence.
An approved absence for a practitioner is treated as busy time: online booking offers no slots over it, a booking against it is refused, and the chair utilisation report removes it from the bookable hours. Cancelling the absence puts the time back.
Two absences for the same person cannot overlap; ask for one that covers the whole period instead.
On the phone
The mobile app's Account screen has a Time off card: your own requests and absences, Request to ask for more, and Cancel on one you no longer need. Deciding requests stays on the web.