Desktop app

Smileline Desk puts the Today queue on your desk as its own app. It lives in your system tray (menu bar on Mac), stays signed in, and is built around one job: working calls.

What it does

• The Today queue, call-first. The same leads, day tabs, filters, keyboard shortcuts and work panel as the Today page in your browser — without the rest of the app around it.
• A rail for the rest of the day. Switch between Today, the keypad, the call log, voicemail, AI calls, your inbox, the calendar, patients and Account without leaving the app. When your role opens both workspaces, a CRM / Clinical control at the top of the rail swaps it: the clinical rail holds the Day list — the day's appointments, each opening the patient record — and the inbox. Your phone line stays registered across every screen, so changing view never drops a call.
• A phone that follows you. A live call sits in one panel you can reach from any screen, and pops out into a small window that floats above your other apps when you need to leave Smileline mid-call.
• Back and forward, the way your browser does it. Your mouse's two side buttons step back and forward through the screens you have opened, including in and out of a patient record. On a Mac, Cmd+[ and Cmd+] do the same, as does a two-finger swipe on the trackpad. It only ever moves between the app's own screens, so a call in progress carries on.
• With Smileline Voice, it is the phone on the desk. Once you enable calling, the app stays registered all day. Incoming calls ring here even when the window is hidden to the tray, with a desktop notification and a screen pop showing who is calling.
• Without Voice, it is still your dialing desk. Practices using the Power Dialer — including assisted dialing through their own phone system — get the same call-optimised queue.

How it fits with the browser

The desk and the browser app work on the same queue at the same time. If both are signed in, an incoming call rings both, and whoever answers first takes it — the other stops ringing. Opening the same lead in two places shows the usual takeover prompt, exactly as it does between two browser tabs.

Anything that isn't call work — settings, reports, marketing — opens in your normal browser with one click. The desk itself never navigates away from the queue.

Open Account at the bottom of the rail to delete your account, read the Terms and Privacy Policy, or sign out. Profile, password and two-factor settings open in your normal browser so the live desk stays available. If you belong to more than one practice, Account also lists them under Switch practice: pick one and the desk reloads on that practice's queue and phone line. Finish any call first, because the reload ends it.

Next steps