Install and sign in
Download Smileline Desk for macOS or Windows, sign in once, and stay signed in.
Requirements
- macOS 13 (Ventura) or later.
- Windows 10 or 11.
Install
Download the installer for your computer using the dl.smileline.io
link Smileline gives you — a .dmg on Mac, a setup .exe on Windows.
Open it and follow the prompts. On Mac, drag Smileline Desk into Applications.
Launch the app. It appears in your system tray (menu bar on Mac) and opens its window.
On Windows, a call or voicemail notification cannot open the app on its own: the notification tells you to open Smileline Desk from the tray, and the taskbar icon flashes while a call is ringing. On Mac, clicking the app in the Dock brings the window back.
Sign in
Sign in with the same email and password you use in the browser. Your region is handled automatically — the app finds the right Smileline service for your practice on its own.
Smileline Desk is for existing practice accounts. Create an account or organisation, and manage subscription billing, in the web app.
Prefer Continue with Google or Continue with Apple? Choose your practice's service region if prompted.
- In the Mac App Store version, Continue with Apple opens Apple's native sign-in sheet inside Smileline. Directly downloaded Mac versions use the system web authentication session for Apple sign-in.
- On macOS, Continue with Google uses the system's secure web authentication session. macOS may ask whether Smileline can use its sign-in website, then open your default browser or Safari. Complete the prompts to return to Smileline automatically.
- On Windows, social sign-in opens your normal browser and returns you to Smileline when you finish.
Keep Smileline open during sign-in. If you cancel, you can select a provider again. If sign-in cannot start, select Try again or Sign in with email. On macOS, a failed authentication session returns you to the sign-in screen. The desktop flow accepts existing accounts throughout; it does not register a new account through a social provider.
You stay signed in across restarts: quit the app, launch it again, and the queue is back without another sign-in.
The Mac App Store and Microsoft Store deliver updates for store installs. A directly downloaded build prompts when its own update is ready.