Partner programme

The partner programme is for dental marketing agencies, consultants and anyone else who brings practices to Smileline. You create the practice, its team signs in, and you earn a recurring commission on every invoice the practice pays.

Apply

1. Open Become a partner from the Smileline website footer, or go to /create-organization?partner=1. Sign in or create your account when asked. You can apply from an account that already runs a practice: the partner account is created beside it, and you switch between them from the sidebar.
2. Enter your agency or company name, your website and the country you operate in, then accept the programme terms and click Apply.
3. Your partner dashboard shows Your partner application is being reviewed until the Smileline team approves it. Approval is manual.

A partner account is not a practice: it has no patients, inbox or calendar of its own, and it is never billed. It has a team (Settings → Team), the partner dashboard and the commissions page.

Create a practice

Once approved, click New practice on the partner dashboard.

A practice you create starts on the free plan: everything works, no card is needed and there is no trial, but the practice is limited to 100 patients and leads. Enquiries that arrive past the limit are held, counted on the practice's banner and on your dashboard, and created automatically the moment the practice subscribes from Settings → Billing. See Billing for the free plan in detail.

Colleagues at your agency see every practice on the dashboard but can only open or invite into the practices they are members of. Ask whoever created a practice to invite you from that practice's Settings → Team.

Your practices live in the same region as your partner account. A partner serving both the UK and the US needs a partner account in each.

The dashboard

The partner dashboard lists every practice you created with:

• Status — free plan, subscribed or lapsed.
• Patients — how many of the free plan's 100 the practice has used.
• Waiting — enquiries held past the limit until the practice subscribes.
• New leads, Booked and Won — the last 30 days.
• Commission — what that practice has earned you so far.

Open a practice to see its full reports. Your website and payout details are at the bottom of the page; only the Smileline team sees the payout details.

Commission

• Your rate is set when your application is approved (10% by default) and applies to every invoice recognised from then on.
• Commission is calculated on the amount the practice actually paid, excluding VAT and net of any credit notes Smileline issued against the invoice. Complimentary invoices earn nothing.
• Each commission is accrued when the invoice is paid and becomes payable 45 days later, once the refund window has passed.
• Smileline pays payable commission by bank transfer or PayPal, using the payout details on your dashboard, and marks it paid.
• If an invoice is credited after your commission was paid, the difference appears as a negative adjustment and is netted off your next payout.

The Commissions page lists every invoice and its state, with totals per currency.

Terms

The programme is operated by SmileLine Technologies Ltd, 1 Lyric Square, London, England, W6 0NB. The rate and hold period above apply to partners enrolled today; Smileline may change the terms for partners who enrol later. Contact giulio@smileline.io with any question about the programme.